Privacy Policy

Last Updated: July 14, 2026

Welcome to CartPer. This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit https://cartper.com, use the CartPer mobile application, create or access an account, submit a service request, use our booking forms, contact us, or provide information through our website, mobile application or advertising forms.

1. Information We Collect

We collect information that is reasonably necessary to process service requests, operate the website and mobile application, assign suitable service partners or technicians, provide customer support, protect the platform and maintain service records.

• Contact and account details: Name, mobile number, email address, communication details, customer identifier and account or login status. OTPs may be used to verify access, but users should never share an OTP with an unauthorised person.
• Service details: Service category, appliance type, issue description, preferred booking date and time, selected service package and other details supplied for the requested service.
• Address and location details: Service address, city, area, landmark, map location and approximate or precise location coordinates when you choose to provide them or grant location permission.
• Booking and service records: Booking ID, booking status, technician or service-partner assignment, estimates, bills, payment status, service history, warranty information, complaints and customer-support history.
• Mobile application and device information: App version, device model, operating-system version, IP address, language, technical logs, crash data, diagnostic information and similar data required for security, performance and troubleshooting.
• Push-notification information: A device push-notification token, such as a Firebase Cloud Messaging token, may be collected and stored to send booking confirmations, technician-assignment updates, estimate notifications, service-status updates, warranty information and other service-related notifications.
• Location information: With your permission, the application may access approximate or precise location to help identify your service location, confirm a city, assist with address selection or support technician assignment. You can deny or disable location permission through your device settings.
• Website and application usage information: Browser type, device information, pages or screens visited, clicks, form interactions, cookies, session information and similar technical information used for security, analytics and performance.
• Advertising and lead-form data: When you submit information through Google Ads lead forms or other advertising forms, we may collect the details you provide, such as name, mobile number, service requirement and location.
• Communication information: Information contained in calls, emails, WhatsApp messages, SMS messages, support requests and other service-related communications, subject to applicable law.

2. How We Use Your Information

We use personal information for legitimate service, support, safety, communication, operational and compliance purposes, including:

• Creating, confirming and managing service bookings and customer accounts.
• Verifying login or account access and preventing unauthorised activity.
• Contacting you about bookings, technician visits, estimates, bills, warranties and support queries.
• Assigning bookings to suitable service partners, city partners, technicians or field agents.
• Providing service updates, push notifications and customer-support communications.
• Using location information, when permitted, to support address selection and service assignment.
• Improving the website, application, booking process, performance and customer experience.
• Preventing fraud, misuse, spam, fake bookings, security incidents or other unauthorised activity.
• Maintaining invoices, booking records, warranty records, dispute records and legal or compliance records.
• Measuring advertising and application performance and understanding how users interact with our services.

3. Sharing With Service Partners and Technicians

To fulfil a requested service, we may share necessary booking information with service partners, city partners, independent technicians or field agents responsible for visiting the service location or managing the booking.

The shared information may include name, mobile number, service address, location, service category, issue details, preferred time slot, booking ID and other information reasonably required to complete the service.

Service partners and technicians are expected to use customer information only for completing the requested service, related communication, billing, warranty support, safety and customer support.

4. Third-Party Service Providers

We may use trusted third-party providers to operate, secure, support and improve the CartPer website and mobile application. Depending on the feature used, these providers may include:

• Google Firebase: For push notifications, application configuration, diagnostics and related mobile-app functionality.
• Google Maps and location services: For map display, location selection, address support and location-related features.
• Analytics and advertising platforms: For measuring website, application and advertising performance.
• Hosting and infrastructure providers: For storing and processing application, website, booking and technical data.
• SMS, telephone, WhatsApp and email providers: For OTPs, booking confirmations, technician updates, customer support and other service communications.

These providers may process limited information according to their respective privacy policies and only for the services they provide to us. We do not permit third-party providers to use customer information for unrelated purposes on our behalf.

5. No Sale of Personal Data

We do not sell, rent or trade personal information to unrelated third-party marketing companies. Information is used or shared only for service booking, service delivery, customer support, security, analytics, communications, platform operations and compliance purposes described in this Privacy Policy.

6. Cookies, Analytics and Advertising

Our website and mobile application may use cookies, analytics tools, conversion tracking and advertising technologies to understand usage, improve user experience, prevent misuse and measure advertising performance.

These technologies may collect technical information such as device type, browser type, IP address, visited pages or screens, clicks, sessions and form interactions. Website users may control cookies through browser settings, although disabling cookies may affect some features.

7. Application Permissions and User Choices

The application may request permissions only when required for a feature. Depending on the version and features used, permissions may include:

• Location: To help select or confirm a service location and support service assignment.
• Notifications: To send booking and service-related updates.
• Camera, photos or files: Only when a feature allows you to upload an appliance, issue, document or profile image.

You may deny or revoke permissions through your device settings. Some features may not work correctly when a required permission is disabled.

8. Service Charges, Estimates and Communication

When you book a service, a technician or service partner may inspect the issue and share an estimate before repair work begins. Repair work starts only after your approval. If you approve the repair, the visit or diagnosis charge may be adjusted in the final amount as communicated on the relevant booking or service page. If you do not proceed with the repair, the applicable visit or diagnosis charge may remain payable.

We may contact you by phone, SMS, WhatsApp, email, push notification or other communication methods for OTP verification, booking confirmation, technician assignment, service updates, estimates, billing, warranties, safety and customer support.

9. Data Retention

We retain personal information and booking records only for as long as reasonably necessary to provide services, maintain service and warranty history, resolve disputes, prevent fraud, comply with legal obligations and operate our business.

When information is no longer required, we may delete, anonymise or securely archive it according to our retention practices and applicable law.

10. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no website, mobile application, internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Your Rights, Account Deletion and Data Deletion

You may request access, correction, update or deletion of your personal information, subject to identity verification, applicable law, service-record requirements, fraud-prevention needs and legal obligations.

You may also opt out of non-essential promotional communications. We may continue to send essential service-related communications such as OTPs, booking confirmations, technician updates, estimates, payment updates and warranty-support messages.

12. Third-Party Links

Our website or application may contain links to third-party websites, map services, analytics platforms, advertising services or communication platforms. We are not responsible for the privacy practices, content or policies of third-party services. You should review their privacy policies before providing information.

13. Children’s Privacy

Our services are intended for adults and general household-service users. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so that we can take appropriate action.

14. Independent Service Disclaimer

CartPer is an independent service-booking platform for home appliance repair and related home services. Brand, appliance or company names mentioned on our platform are used only to identify the relevant appliance or service category. We do not claim to be an official, authorised or affiliated service centre of any appliance brand unless clearly stated by us in writing.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, application features, legal requirements, business practices or technology. The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

For privacy questions, complaints, account-deletion requests or personal-data requests, contact us using the details below: