Privacy Policy

Last Updated: June 2026

Welcome to CartPer.com ("we", "our", or "us"). We operate as an online platform that aggregates service requests and bookings for various home utility repairs, including but not limited to AC repair, washing machine repair, refrigerator services, and cleaning services[cite: 3]. We connect independent users/customers looking for services with local service providers and independent third-party companies ("City Partners")[cite: 4].

This Privacy Policy describes how we collect, use, and protect your personal data when you visit our website and use our booking lead-generation services[cite: 5].

1. Information We Collect

To facilitate a service booking, we collect the following information provided directly by users[cite: 7]:

• Contact Information: Name, phone number, email address, and physical address where the service is requested[cite: 9].
• Service Details: Type of appliance, nature of the fault, and preferred time slots[cite: 10].
• Technical Data: IP address, browser type, and usage data via cookies to optimize website performance[cite: 11].

2. How We Use and Share Your Data (Booking & Lead Forwarding)

Our platform operates strictly as a booking and lead-generation mechanism. Therefore, the data lifecycle is governed by the following rules[cite: 13]:

• Lead Generation Purpose: The personal details (Name, Address, Phone Number, and Service Requirement) collected on CartPer.com are utilized solely to generate a commercial service booking[cite: 14].
• Data Sharing with City Partners: Upon confirmation of a booking request, we securely transmit the lead details to our authorized independent third-party City Partner or agency operating within your municipal location[cite: 15].
• Technician Assignment: The City Partner will share your information with their selected independent technician or field agent to perform the actual service job[cite: 16].
• No External Sale: We do not sell, rent, or trade user databases to unrelated third-party marketing companies[cite: 17].

3. Data Retention and Security

We maintain appropriate technical protocols to store your booking history safely[cite: 19]. However, since the operational execution of the service is managed entirely by the City Partner, CartPer.com does not control or store the technician's internal communication logs or operational records[cite: 20]. Users are advised that data protection after lead transmission falls under the service policies of the local City Partner[cite: 21].

4. Third-Party Links

Our website may contain standard links or tracking elements related to analytics tools[cite: 24]. We are not liable for the privacy frameworks of external platforms or the local service management tools utilized by City Partners[cite: 25].

5. Contact Us

For queries regarding this Privacy Policy, please contact our administrative team via the official support channels provided on our website footer[cite: 27].