Cancellation & Refund Policy

Last Updated: June 2026

This Policy governs the financial and cancellation parameters of booking requests processed through CartPer.com.

1. Booking Allocation Structure

Because CartPer.com works on an immediate lead-transfer framework, booking requests placed on our website are immediately dispatched to our regional City Partner networks to ensure prompt support. Therefore, customers must adhere to the rules outlined below.

2. Cancellation Framework

• Before Dispatch: Customers can cancel a standard booking lead free of charge by contacting CartPer support before the lead details are officially accepted by the regional City Partner or before a technician is assigned.
• After Technician Assignment: Once a local City Partner reviews the booking lead and formally assigns a dedicated field technician, any subsequent cancellation request must be managed directly with the assigned technician or the City Partner agency. A standard visiting/inspection fee may be levied by the City Partner to cover transport and logistical costs incurred by the field staff.

3. On-Site Payments & Refund Liability

Consequently, the following refund rules apply:

• Direct Commercial Handling: All cash payments, UPI transfers, or checks issued by the customer upon completion of an AC repair, cleaning, or utility work are received directly by the City Partner or their technician.
• Refund Claims: In the event of a faulty repair, improper parts replacement, or dispute regarding service fees, the customer must claim any refund or financial settlement directly from the executing City Partner or the respective technician.
• No Chargebacks Against CartPer: Since no financial transaction occurs between the user and CartPer.com for the physical repair work, CartPer.com is entirely free from any refund, indemnity, or payback obligations.