Cancellation & Refund Policy

Last Updated: June 28, 2026

This Cancellation & Refund Policy explains how cancellation, rescheduling, visit charges, service payments, refund requests and complaint support are handled for bookings placed through CartPer.

1. Scope of This Policy

This Policy applies to service bookings placed through CartPer, including bookings for AC repair, washing machine repair, refrigerator repair, microwave repair, RO/water purifier service, geyser service and other home appliance or home utility services listed on our website.

Service availability, technician visit, repair approval, warranty support and refund handling may vary depending on the selected service, city, customer location, assigned City Partner, technician availability and service status.

2. Cancellation Before Technician Assignment

Customers may request cancellation of a booking before a technician is assigned or before the service visit process has started.

• If the booking is cancelled before technician assignment or travel, no visit or inspection charge will normally apply.
• Customers can request cancellation by contacting CartPer support using their Booking ID and registered mobile number.
• If any online payment was collected by CartPer for the cancelled booking, eligible refund will be processed as per this Policy.

3. Cancellation After Technician Assignment or Visit

Once a technician, City Partner or service partner has been assigned, or once the technician has started travelling to the customer location, cancellation may be subject to visit, inspection or diagnosis charges.

• If the technician has not travelled yet, the booking may be cancelled without additional charges where applicable.
• If the technician has travelled to the customer location or reached the location, the applicable visit or inspection charge may be payable.
• If the customer is unavailable at the provided address or does not respond after technician assignment, visit or cancellation charges may apply where applicable.
• Customers may contact CartPer support for cancellation or rescheduling assistance.

4. Inspection, Estimate and Repair Approval

For repair services, the assigned technician may first inspect the appliance and identify the issue. If any repair work, spare part replacement, gas charging, labour work or additional service is required, an estimate should be shared with the customer before work starts.

5. Payments Made to CartPer

If CartPer directly collects any online booking amount, visit charge, advance payment or service payment through its website or official payment channel, any eligible refund for that amount will be reviewed and processed by CartPer as per this Policy.

• Refund eligibility depends on booking status, technician assignment status, service visit status and work completion status.
• If a booking is cancelled before technician assignment and no service visit has started, eligible online payment may be refunded.
• If a technician has already visited, inspected or diagnosed the appliance, visit or diagnosis charges may be deducted where applicable.
• If repair work has already been approved and completed, refund requests will be reviewed based on service records, customer complaint details and warranty terms.

6. Payments Made Directly to City Partner or Technician

In some locations or service cases, payment for visit charges, inspection, repair work, spare parts or labour may be collected directly by the assigned City Partner, service partner or technician. Such payments are handled by the party who receives the payment.

If a customer has any payment, refund, overcharging, billing, warranty or service quality concern related to a payment made directly to a City Partner, service partner or technician, the customer should contact CartPer support with the Booking ID, registered mobile number, payment proof and issue details.

CartPer will review the concern based on available booking records and coordinate with the assigned City Partner, service partner or technician for a fair resolution wherever applicable.

7. Refund Eligibility

Refunds may be considered in the following situations, subject to verification:

• Duplicate payment made for the same booking.
• Online payment collected by CartPer but booking cancelled before technician assignment.
• Service could not be arranged in the customer’s area after payment was collected by CartPer.
• Incorrect charge collected due to technical or billing error.
• Service complaint found valid after review of booking records, payment details and service partner feedback.

8. Non-Refundable or Partially Refundable Cases

Refund may not be available, or may be partially available, in the following cases:

• Technician has already visited and completed inspection or diagnosis.
• Customer cancelled after technician travel or arrival at the location.
• Customer provided incorrect address, wrong mobile number or was unavailable at the scheduled time.
• Repair work was completed after customer approval of the estimate.
• Spare parts were installed after customer approval.
• Issue is caused by a new/unrelated fault, misuse, voltage problem, physical damage, liquid damage, tampering or third-party repair after service.
• Refund request is made without booking details, payment proof or reasonable supporting information.

9. Warranty-Related Concerns

Warranty, if applicable, may be provided by the assigned City Partner, service partner, technician, spare part supplier or manufacturer, depending on the service type, repair work and spare part used. Warranty availability, duration and coverage may vary by service category, repair type, spare part and service partner policy.

Customers can contact CartPer support with their Booking ID for help in coordinating warranty-related concerns with the assigned City Partner or service partner. Final warranty approval, repair, replacement or refund decision may depend on the applicable warranty terms and verification of the issue.

10. Refund Process and Timeline

To request a refund or payment-related review, customers must contact CartPer support with the required details. Once the request is received, our team may review booking records, payment details, service status, technician feedback, customer complaint details and supporting proof.

• Customers should share Booking ID, registered mobile number, payment proof, service date and issue details.
• Refund review may take 3 to 7 business days depending on the nature of the complaint and partner response time.
• If a refund is approved for payment collected by CartPer, the refund will normally be processed to the original payment method or another verified method.
• Bank/payment gateway processing time may vary after refund initiation.
• If payment was made directly to a City Partner, service partner or technician, CartPer will coordinate the concern with the relevant party wherever applicable.

11. Rescheduling Policy

Customers may request rescheduling before technician visit, subject to technician availability, City Partner availability and service coverage in the selected area.

• Rescheduling is usually free before technician travel starts.
• If technician travel has already started or the technician has reached the location, visit or inspection charges may apply.
• Rescheduled appointment timing is subject to availability and cannot be guaranteed for the exact preferred time slot.

12. Customer Responsibilities

To avoid cancellation charges, delay or refund issues, customers are requested to:

• Provide correct name, mobile number, service address, landmark and appliance details.
• Be available at the selected location and time slot or inform support in advance for rescheduling.
• Review the estimate before approving any repair work or spare part replacement.
• Ask for service details, charges and warranty terms before making payment.
• Keep payment proof, bill, receipt or service summary wherever applicable.
• Contact CartPer support with Booking ID for any issue or complaint.

13. Independent Service Platform Disclaimer

CartPer is an independent home appliance repair booking and service coordination platform. Brand names, appliance names or company names mentioned on our website, if any, are used only to describe the appliance or service category. We do not claim to be an official, authorized or affiliated service center of any appliance brand unless clearly stated in writing.

14. Changes to This Policy

CartPer may update this Cancellation & Refund Policy from time to time to reflect changes in our services, business practices, legal requirements or customer support process. The updated policy will be posted on this page with the updated date.

15. Contact Us

For cancellation, rescheduling, refund, payment, warranty or service-related concerns, please contact us using the details below: