Shipping & Service Delivery Policy

Last Updated: June 2026

This Shipping & Service Delivery Policy explains how CartPer handles service bookings, technician visits, service coordination, and delivery of home appliance repair services requested through CartPer.com.

Important Notice:
CartPer does not sell, ship, courier, or deliver physical products through the website. CartPer is a service booking and coordination platform for home appliance repair services. Therefore, traditional product shipping timelines, courier tracking, and parcel delivery terms do not apply to our services.

1. No Physical Product Shipping

CartPer is not an e-commerce product delivery website. We do not accept orders for physical goods, packaged products, accessories, spare parts, or appliances for courier delivery.

We do not ship products by courier, postal service, transport agency, or logistics partner.
We do not provide parcel tracking numbers because no physical shipment is created from CartPer bookings.
Any spare part used during repair is arranged as part of the service process by the assigned technician, City Partner, service partner, supplier, or manufacturer, as applicable.
Spare parts, if required, are not sold as standalone products through CartPer.com for home delivery.

2. Service Delivery Model

CartPer provides an online booking platform where customers can request home appliance repair services. After a booking is submitted, CartPer may coordinate the request with an available technician, City Partner, or regional service partner in the selected serviceable location.

Service delivery means the technician visit, appliance inspection, diagnosis, estimate sharing, repair work, and post-service support coordination, where applicable. It does not mean physical product shipping.

3. Technician Visit & Appointment Timing

Customers may select a preferred date and time slot while placing a booking. CartPer will try to coordinate the service visit as per the selected slot and technician availability.

Technician visit timing may vary due to location, traffic, weather, technician availability, previous job delays, or customer availability.
Booking confirmation does not guarantee exact arrival time, but our team will make reasonable efforts to coordinate the visit.
If service cannot be completed at the selected time, the booking may be rescheduled based on customer and technician availability.

4. Service Coverage

CartPer provides booking support across selected serviceable cities and locations in India. Service availability may vary depending on the customer address, appliance category, technician availability, City Partner coverage, and regional service partner availability.

Service Coverage: Pan India / selected serviceable cities and locations.

5. Spare Parts During Repair

During inspection, if the technician identifies that a spare part is required, the customer will be informed about the part requirement and estimated cost before repair work starts. Repair work or spare part replacement starts only after customer approval.

CartPer does not deliver spare parts separately as a product shipment.
Spare parts used during service may be arranged by the assigned technician, City Partner, service partner, supplier, or manufacturer.
Spare part availability may vary by appliance model, brand, location, and supplier availability.
Any applicable spare part warranty may depend on the service partner, technician, supplier, or manufacturer terms.

6. Service Completion

A service is considered delivered when the assigned technician or service partner visits the customer location and completes the applicable inspection, diagnosis, repair, maintenance, installation, or service activity as accepted by the customer.

If the customer does not approve the repair estimate after inspection, only the applicable visit or inspection charge may be payable, where applicable.

7. Cancellations & Rescheduling

Customers may request cancellation or rescheduling before the technician visit. If a technician has already travelled to the customer location or reached the location, visit or inspection charges may apply.

8. Delays or Unavailability

CartPer will make reasonable efforts to coordinate service delivery. However, service may be delayed or unavailable due to technician availability, address issues, weather, traffic, spare part unavailability, local restrictions, or other operational reasons.

If service is not available in a particular area or for a particular appliance category, CartPer may cancel, reschedule, or inform the customer about non-availability.

9. Customer Responsibilities

Provide accurate name, mobile number, service address, landmark, and appliance details.
Be available at the selected location and time slot or inform support in advance for rescheduling.
Review and approve the estimate before any repair work starts.
Do not make payment without understanding service charges, spare part charges, and warranty terms, if any.
Contact CartPer support with the Booking ID for any service delivery concern.

10. Contact for Service Delivery Support

For booking updates, technician visit status, delay, rescheduling, service delivery concerns, or post-service support, customers can contact CartPer support.

Email: support@cartper.com

Business Address:
Flat No. 102, Qudrat Apartment 1,
Mansha Chowk, Jafar Nagar,
Nagpur - 440013,
Maharashtra, India

Service Coverage: Pan India / selected serviceable cities and locations.

Summary: CartPer does not ship physical products. We provide online booking and coordination for home appliance repair services. Any technician visit, repair activity, spare part arrangement, or service completion is handled as part of the service delivery process, not as product shipping.