Terms & Conditions

Last Updated: June 2026

These Terms & Conditions govern your access to and use of CartPer.com, including our website, booking services, customer support, and related platform features. By using CartPer.com or placing a booking, you agree to these Terms & Conditions.

1. About CartPer

CartPer is a home appliance repair booking platform. Customers can use our website to request repair services for appliances such as AC, washing machine, refrigerator, microwave, RO/water purifier, geyser, and other listed services.

Service availability may vary depending on city, area, technician availability, selected service category, and service partner coverage.

2. Service Booking

• Customers must provide accurate name, mobile number, address, location, appliance details, and preferred service time while booking.
• After a booking is submitted, CartPer may assign or coordinate the booking with an available technician or regional service partner.
• Booking confirmation does not guarantee that a technician will be available at the exact requested time. We will try to coordinate service as per availability.
• CartPer may contact the customer by phone, SMS, WhatsApp, or email for booking confirmation, updates, service coordination, or support.

3. Inspection, Estimate & Customer Approval

For repair services, the technician may first inspect the appliance and identify the issue. If any repair work, spare part replacement, gas charging, or additional service is required, an estimate may be shared with the customer.

• Repair work starts only after customer approval of the estimate.
• The final cost may vary depending on appliance condition, fault type, spare parts, labour, and service requirements.
• If the customer does not approve the repair estimate, only the applicable visit/inspection charge may be payable.
• If the customer approves the repair, the visit/inspection charge may be adjusted in the final repair amount where applicable.

4. Pricing & Payments

Prices shown on CartPer may include visit charges, inspection charges, service charges, indicative repair prices, or package prices depending on the selected service. Some prices are fixed, while repair or spare-part-related pricing may depend on inspection and customer approval.

• Any additional repair, spare part, gas charging, or labour cost should be clearly explained before work starts.
• Customers should make payment only after understanding the estimate and service details.
• Payment mode may vary depending on the service location, assigned technician, or service partner.
• Customers should request a bill, receipt, or service summary for completed repair work where applicable.

5. Technician & Service Partner Responsibility

CartPer coordinates bookings with available service professionals or regional service partners. The actual on-site inspection, diagnosis, repair work, spare part installation, and customer interaction may be performed by the assigned technician or service partner.

CartPer expects all technicians and service partners to maintain professional conduct, communicate clearly with customers, and perform work responsibly. If a customer faces any issue related to technician behavior, pricing, delay, service quality, or post-service support, the customer should contact CartPer support with the Booking ID so that the matter can be reviewed.

6. Warranty & Post-Service Support

Warranty, if applicable, is provided by the assigned City Partner, service partner, technician, spare part supplier, or manufacturer, depending on the service type, repair work, and spare part used. CartPer does not directly manufacture parts or independently provide repair warranty. However, CartPer may assist customers in communicating warranty-related concerns to the assigned service partner where the booking was placed through CartPer.

• Warranty availability, duration, and coverage may vary by service category, spare part, repair type, and service partner policy.
• Any applicable warranty details should be explained to the customer by the assigned technician or service partner before or after service completion.
• Warranty may not apply to unrelated faults, customer misuse, physical damage, liquid damage, voltage issues, tampering, or third-party repairs after service.
• Spare part warranty, if applicable, may depend on manufacturer, supplier, or service partner terms.
• Customers can contact CartPer support with their Booking ID for assistance in raising warranty-related concerns with the assigned City Partner or service partner.

7. Customer Responsibilities

• Provide correct booking details, address, mobile number, and appliance information.
• Ensure safe and reasonable access to the appliance for inspection or repair.
• Review the estimate before approving any repair work.
• Do not make any payment without understanding the service scope, charges, and warranty details.
• Report any complaint or dispute to CartPer support as soon as possible.

8. Cancellations & Rescheduling

Customers may request cancellation or rescheduling before technician visit, subject to service status and technician availability. If a technician has already travelled or reached the customer location, visit/inspection charges may apply.

9. Limitation of Liability

CartPer makes reasonable efforts to provide a reliable booking and support experience. However, CartPer shall not be responsible for delays caused by traffic, weather, technician availability, customer unavailability, incorrect address, appliance condition, spare part availability, or other factors outside reasonable control.

In case of a service-related concern, CartPer will review the issue based on booking records, customer complaint details, technician/service partner feedback, and available evidence. Our aim is to support fair resolution wherever possible.

10. Prohibited Use

• You must not misuse the website or submit false, misleading, abusive, or fraudulent booking information.
• You must not attempt to damage, hack, copy, overload, or interfere with the website or booking system.
• You must not use CartPer content, brand name, logo, or website material without written permission.

11. Intellectual Property

The CartPer name, website design, content, logo, graphics, service structure, and platform materials are owned by CartPer or used with appropriate permission. You may not copy, reproduce, modify, distribute, or commercially use our content without prior written consent.

12. Privacy

Your use of CartPer is also governed by our Privacy Policy. We may collect and use customer information for booking, service coordination, customer support, communication, security, analytics, and legal compliance as described in our Privacy Policy.

13. Changes to Terms

CartPer may update these Terms & Conditions from time to time. The updated version will be posted on this page with the revised “Last Updated” date. Continued use of CartPer after changes means you accept the updated terms.

14. Contact & Grievance Support

For warranty-related concerns, CartPer can assist in coordinating with the assigned City Partner or service partner. Final warranty approval, coverage, replacement, or repair decision will be handled as per the warranty terms provided by the assigned service partner, technician, supplier, or manufacturer.